Accessibility Statement

Last Updated: 16.09.2026

1. Commitment to Accessibility

FLICK FLY attaches great importance to providing equitable, accessible, and convenient service to all users, including people with disabilities.

We strive to make our website and digital services accessible in accordance with applicable Israeli law, including the Equal Rights for Persons with Disabilities Law, 5758–1998, its associated regulations, and the relevant requirements for website accessibility, including Israeli Standard SI 5568 at the AA level, subject to legal adjustments and exemptions.

Our goal is to enable people with disabilities to use the website, access information, and perform actions as comfortably, efficiently, and equitably as possible.

2. Website Accessibility Status

The Company is working to make the website accessible and to improve the user experience for people with disabilities.

Important: This statement does not constitute a declaration that the website fully complies with the requirements of SI 5568 or WCAG 2.0 AA, unless and to the extent that an actual accessibility audit has been conducted and confirmed this.

In the event that a professional accessibility audit is performed, this section may be updated according to the audit findings, including the date of the audit, the entity that conducted it, and the level of compliance found.

3. Accessibility Adjustments on the Website

To the extent that the following functions are actually available on the website, they may include:

  • Keyboard navigation.
  • Use of assistive technologies and screen readers.
  • Clear and hierarchical page structure and headings.
  • Alternative text for images, as required.
  • Correct use of headings and semantic regions.
  • Forms with clear labels and instructions.
  • Appropriate contrast of text and interface elements, as required.
  • Option to enlarge the view using the browser.
  • Adaptation for mobile devices and different screen sizes.
  • Option to skip between content and navigation areas, as relevant to the website structure.
  • Additional adjustments in accordance with website development and applicable accessibility requirements.

The Company does not declare through this list that every one of the mentioned adjustments is available on every page and in every component of the website, but only to the extent that the adjustment has actually been implemented.

4. Assistive Technologies and Browsers

The website is designed as far as possible to work with common browsers and recognized assistive technologies.

However, due to ongoing changes in technologies, browsers, operating systems, and auxiliary tools, there may be differences in how the website is displayed or in the functioning of some components.

When compatibility or accessibility issues are discovered, we work to examine and address them according to the circumstances.

5. Third-Party Content or Components

The website may include components, plugins, services, applications, videos, payment systems, maps, marketing tools, or other components provided by third parties.

The Company does not have full control over every external component; therefore, it is possible that some components may not be fully accessible or may function differently from the website technologies under our control.

In cases where a component is not under our control, we will strive, as far as possible and subject to the law, to provide an alternative way to receive the service or information. The regulations themselves also apply to cases where content is uploaded or produced by other parties.

6. Known Accessibility Limitations

Despite our efforts, it is possible that some parts of the website have not yet been fully made accessible or that there may be isolated accessibility issues.

Among other things, there may be limitations resulting from legacy content, third-party components, content provided by external parties, or technological issues discovered after the website was updated.

We are working to continuously improve accessibility and fix defects as they are discovered, subject to technical capacity and legal requirements.

7. Alternative Accessibility Arrangements

If you encounter a problem that prevents or makes it difficult to obtain information or service through the website, you can contact us, and we will examine the possibility of providing an answer or an alternative method, as far as possible and in accordance with the law.

Our goal is not to leave any person without a reasonable option to receive information or service due to an accessibility difficulty.

8. Accessibility Contact

Have you encountered an accessibility problem, difficulty, or malfunction on the website?

We would be happy to receive your inquiry and act to investigate the matter.

In order for us to handle the inquiry efficiently, it is recommended to specify, as much as possible:

  • Description of the problem.
  • The page where you encountered the problem.
  • The action you tried to perform.
  • The type of device you used.
  • Operating system.
  • Type and version of the browser.
  • Type of assistive technology used, if applicable.
  • Any additional detail that may help in locating the problem.

9. Accessibility Coordinator or Contact Person

Accessibility Contact: Gilad Ben Ari
Email: gilad@flickfly.co
Phone: +972 52-658-8832

You can contact us via these contact details with any question, request, or report regarding the website's accessibility.

We will examine the inquiry and make a reasonable effort to address the issue as soon as possible and in accordance with legal requirements.

10. Service Accessibility

The Company works to integrate accessibility into the service reception process, not just in the technical structure of the website.

In the event that a user encounters difficulty receiving service through the website, you can contact us using the contact methods detailed above and request assistance.

11. Physical Location Accessibility

As of the date this statement was updated, this statement refers to the accessibility of the website and digital services.

If a physical FLICK FLY location open to the public is operated and an accessibility requirement applies to it, the relevant arrangements will be examined and published in accordance with the law.

12. Updating the Accessibility Statement

The Company may update this accessibility statement from time to time, including following:

  • Changes to the website.
  • Technological changes.
  • Accessibility audits.
  • Fixing defects.
  • Addition of services or components.
  • Changes in legal requirements.

The current version of the accessibility statement will be published on the website and will include an update date.

13. General Statement

FLICK FLY acts in good faith and with reasonable efforts to promote the accessibility of the website and the services provided through it.

However, due to the complexity of internet systems, software updates, third-party services, and technological changes, it cannot be guaranteed that every component on the website will be perfectly accessible at all times and in every combination of device, browser, and assistive technology.

In the event of an accessibility issue, we ask that you contact us so we can investigate the matter and work to fix it, as far as possible.

The provisions of this statement do not derogate from rights granted to a person by law and do not replace any mandatory legal requirement.

Update Date: 16.09.2026